The Assistant Inside Sales Manager is a senior leadership role within the Inside Sales department, reporting directly to the Inside Sales Manager. This position involves supporting the manager in daily operations, resolving complex customer service and technical issues, and guiding Inside Sales team members to achieve departmental goals. You’ll oversee Senior Sales Specialists, Customer Service, and Quotations Leads, ensuring smooth workflow and high performance. Leveraging your expertise, you'll address challenging service requests, research impactful issues, and collaborate closely with the Inside Sales Manager to drive success.

Hours: Mon – Fri 5:30am-2:00pm

Why join Romac?

Founded in 1969, Romac is committed to ‘connecting people to water,’ manufacturing innovative and high-quality American waterworks products, and exceeding our customers’ expectations, while positively impacting the lives of our employees.

People love to work at Romac because we all share the same Core Culture Values:

ONE ROMAC-Through humility, integrity, and determination we work together as ONE, to accomplish the objectives and priorities of the business.

PEOPLE FIRST-We care about the well-being and success of every person. Relationship development is central to everything we do.

CULTURE OF SOLUTIONS-We are curious, open, and flexible as we solve problems and strive to continuously improve.

ALL-IN ATTITUDE-We are committed to excellence and are fully engaged in helping move the company forward.

Responsibilities

1. Assist the Inside Sales Manager with overseeing the daily      operations of the Inside Sales department. Monitor and verify that all      customer contact (purchase orders, phone calls, quotations/estimates,      product returns, credits, etc.) is handled in a timely and professional      manner and to the satisfaction of management and customers.

2. Responsible for special projects, generating all reports, and      compiling all metric information assigned by the Inside Sales Manager for the Inside Sales team. Analyze information and identify trends.

3. Enforce all established department approval measures. Enforce      Quote Verification Process set in place by Inside Sales Manager and      National Sales Manager, which designates approval levels for quoting at various dollar/credit levels (job size, delivery, and any special handling and costing).

4. Submit, monitor, and verify monthly overstock commission reports for the inside team. Maintain document control of Inside Sales work instructions and oversee the creation and maintenance of standard and advanced price lists and customer lists within Oracle and CRM.

5. Provide regular detailed feedback on Inside Sales employee      performance which ultimately contributes to employee development plans and performance evaluations. May be asked to sit in and observe performance evaluation discussions between Inside Sales Manager and Inside Sales personnel for training purposes, with the exception of wage and compensation discussions or salary reviews.

Qualifications:

1. 4+ years of experience in a customer service role

2. 2+ years in a Customer Service or Quotations Department Lead role

3. Strong Romac product knowledge

4. Able to perform all essential functions of the Customer Service Representative I & II positions and/or Quotations Estimator I & II positions

5. Proficient computer literacy; experience with Word, Excel, etc. and Oracle “Super User” in Order Entry and Shipping for corporation

6. Strong communication skills

Compensation: $35.05-$52.60 per hour

Romac provides employees with the following benefit options:

· Quarterly Discretionary Profit-Sharing Bonus

· Year-End Bonus

· Paid Time Off (PTO)

· Paid Holidays

· Medical, dental, and vision

· 100% employer-paid medical plan option for employee-only coverage

· Employee Assistance Program (EAP)

· 401(k) Retirement Plan with Employer Matching

Ready to Take the Next Step?

If you’re ready for an adventure and are interested in joining an industry leader that is making big impacts on the waterworks industry, we would love to hear from you!

Romac is an Equal Opportunity Employer and does not discriminate in decisions involving any aspect of the employment relationship based on a protected status or characteristic, as defined by federal, state, or local law