The Customer Service Representative I role requires customer contact in which questions and orders are received from customers. The incumbent follows established procedures to provide answers or refer calls to appropriate staff. Typical questions are focused on order status, product information, account status, pricing, product, or service. The incumbent has readily available supervision to complete essential work functions.

Hours: Mon – Fri 8:00 am – 5:00pm

Why join Romac?

Founded in 1969, Romac is committed to ‘connecting people to water,’ manufacturing innovative and high-quality American waterworks products, and exceeding our customers’ expectations, while positively impacting the lives of our employees.

People love to work at Romac because we all share the same Core Culture Values:

ONE ROMAC-Through humility, integrity, and determination we work together as ONE, to accomplish the objectives and priorities of the business.

PEOPLE FIRST-We care about the well-being and success of every person. Relationship development is central to everything we do.

CULTURE OF SOLUTIONS-We are curious, open, and flexible as we solve problems and strive to continuously improve.

ALL-IN ATTITUDE-We are committed to excellence and are fully engaged in helping move the company forward.

Responsibilities

1. Professionally provides information to customers in response to inquiries about products and services and ensures issues are resolved promptly and thoroughly. Answers multiple phone lines; checks and returns voicemail and email promptly.

2. Maintains product knowledge, familiarity with products and catalog, and memorization of part numbers, ODs, etc.

3. Provides troubleshooting and defuses customer conflicts through verbal and written communication; establishes and maintains rapport with customers.

4. Verifies customer pricing on orders against company issued quotations. Requests and implements part numbers and special pricing into Oracle. Coordinates orders and ship dates with various departments, and keeps track of and follows-up on all late orders.

5. Other duties include, but are not limited to: filing, research, selling product, running Oracle reports, invoicing assistance, sending product information and invoicing, and processing debit memos.

Qualifications:

1. Strong computer literacy; experience with Word, Excel, Explorer, etc.

2. Basic computer, typing, and 10-key skills

3. Ability to communicate well, both verbally and in writing

4. Ability to multi-task

5. Self-motivated, driven, and ambitiously pursues the activities required to complete daily workload and responsibilities

Compensation: $25.25-$34.09 per hour

Romac provides employees with the following benefit options:

· Quarterly Discretionary Profit-Sharing Bonus

· Year-End Bonus

· Paid Time Off (PTO)

· Paid Holidays

· Medical, dental, and vision

· 100% employer-paid medical plan option for employee-only coverage

· Employee Assistance Program (EAP)

· 401(k) Retirement Plan with Employer Matching

Ready to Take the Next Step?

If you’re ready for an adventure and are interested in joining an industry leader that is making big impacts on the waterworks industry, we would love to hear from you!

Romac is an Equal Opportunity Employer and does not discriminate in decisions involving any aspect of the employment relationship based on a protected status or characteristic, as defined by federal, state, or local law